More Troubles For MTN As Uganda Fine Telco $622,000


mtn-nigeria-300x199The Commercial court has ordered telecom giant MTN Uganda to pay a sum of Shs 2.3bn (about $662,000) in damages to EzeeMoney Limited for sabotaging its business.

Justice Henry Peter Adonyo on November 6, 2015 also ordered MTN to stop acting in unlawful and anti-competitive manner, which denies other businesses an opportunity to prosper.

Justice Adonyo said MTN should pay Shs 800m to EzeeMoney in general damages for loss of business. It should also pay a penalty of Shs 1.5bn in punitive damages to deter not only MTN but also warn other companies against uncompetitive business tactics.

It all started when EzeeMoney, which runs an e-money business, obtained a contract from MTN for the provision of digital transmission [E1] and 30 fixed telephone lines to carry out its mobile money business.

EzeeMoney then contracted Yo! Uganda Limited (YUL) to implement the service after Uganda Communications Commission, the regulator, approved it on December 2012, to use the 7711 short code to enable its customers to subscribe for e-money services.

But in 2013, MTN canceled the contract, saying EzeeMoney was a direct competitor to its mobile money business. Through AF Mpanga and company advocates, EzeeMoney went to court, saying MTN’s action “restricted and distorted competition.”

EzeeMoney said MTN also damaged its ties with YUL and deprived it of services of other telecommunications operators. It argued that MTN used its exclusivity agreements to stop its agents from working for any other firm with similar business, further limiting competition.


In a January 28, 2013 letter to EzeeMoney, MTN appeared to say its business would be disrupted if the former was given access to its platform.

“EzeeMoney is in direct competition with MTN in the provision of mobile money,” read the letter in part.

Justice Adonyo said the letter confirmed that MTN was stopping services of the company because it considered it a competitor.

“It is testified that when YUL required the defendant [MTN] to activate the plaintiff’s [EzeeMoney]short code on its platform, the defendant declined to do so on the basis that the plaintiff was in direct competition with it,” the judge observed.


“YUL then seeing that the plaintiff couldn’t carry out the business they had agreed together, by a letter dated 7/2/2013, did terminate all services with the plaintiff as YUL did not want to jeopardize its relationship with the defendant.”

David Mpanga, EzeeMoney’s lead counsel, said MTN’s action of not activating the short code and the subsequent cancellation by YUL led to loss of business.

“The denial of the use of the defendant’s [MTN] platform to the plaintiff [EzeeMoney] by the defendant would thus be an act which is prohibited within the meaning of section 53(1) (a) of the Act [Communications] for it limited competition,” Adonyo said.


The judge also found that MTN coerced its agents to reject EzeeMoney. One witness, Sammy Mwathi, told court that he was an MTN money agent and he was restricted from dealing with other firms in the same business by signing exclusivity agreement.

“The perusal of the exclusivity agreement itself confirms the position that the defendant acted outside the law for it appears it used coercive methods like denial of services to its agents,” he said. “[This] prohibited fair competition…and [was] contrary to the provisions of the law.”
Justice Adonyo described MTN’s tactics as “malicious”.

“I find that by virtue of the defendant [MTN] being in a dominant position in the business [mobile money], which the plaintiff [EzeeMoney] was involved, [MTN] decided to act maliciously, highhandedly, egregiously, vindictively and oppressively towards the plaintiff for no valid legal reasons…,” Adonyo said.

These tactics made EzeeMoney to become inoperative, losing its business while MTN continued to prosper, grossing over $400m in revenue according to its 2014 report to investors, the judge said.

Such huge revenues, Adonyo says, were a sign that MTN benefited unfairly in the mobile money market after stifling the competition from EzeeMoney.

“It [MTN] must rethink how it behaves towards other business entities.”

The judge also declared MTN’s exclusivity agreements with its agents null and void contravening 53(1) (b) of the Communications Act 2013.

Asked about their next course of action, MTN corperate affairs manager Justina Ntabgoba said: “I can’t comment; I am not a lawyer.”

The developments in Uganda come at a time when MTN group has just suffered a $5.2bn fine in Nigeria after it failed to disconnect unregistered lines.

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Mr TalklessyaroAnthony Dugbo Recent comment authors
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Mr Talkless
Mr Talkless

This quit unfortunate…!

Mr Talkless
Mr Talkless

I fink MTN is acting selfish, outlaw.. dey don’t obey simple instructions en if care is not taking it may be the beginning of their dowfal

Anthony Dugbo
Anthony Dugbo

What is even the problem with h MTN? Is it that they want to cut corners or they are just been stupid not to abide by the rules of regulated bodies.


they say once a person gain ground he will act like noting wil happen

Mr Talkless
Mr Talkless

Ah fink that’s what they re proving @ sir yaro